Order Processing and Shipping Hours Orders are processed Monday through Friday, 8 A.M. to 3 P.M. PST. Package Tracking After your order is shipped you will receive a confirmation email that will include your package tracking information. This information can be used track the progress of your shipment. The Web addresses for our carriers are: www.ups.com, and www.usps.com. Order Processing Orders are sent to our warehouse for packaging shortly after they're placed. We ship most orders within 24 hours (excluding weekends). Orders can take longer depending on the time of day they're placed, the day of the week they're placed, or other factors. For example, an order placed at 7 PM on Friday will not be shipped until the following Monday at the earliest. Product Availability We ship orders as quickly as possible. On occasion an item will go out of stock, in which case that item is backordered. In most cases it takes just a few days to receive backordered items from the manufacturer. If there is a delay at the manufacturer for an item it can take longer, but this is uncommon. Out of Stock / Backordered If your order is listed as "Backordered" on our order status website you have several options. The first option is to wait for us to restock the item, which usually only takes one to two business days. If you don't want to wait you have the option of substituting another item(s) for the one that is out of stock. If you want to make a substitution just send us an email and let us know. The third option is to cancel your order. Returned Orders If you order is returned to us as undeliverable we will contact you via email. You can opt to have your order reshipped or canceled. If you choose to reship your order your credit card will be charged for the extra shipping fee. If you choose to cancel your order we will refund your order total, minus shipping and a 30% restocking fee.